Customer care
Shipping & delivery.
Effective date: August 4, 2026. Shipping options, charges, and any estimated delivery timing are shown before payment.
Processing and shipment
In-stock orders are normally prepared within three business days unless a different time is shown at checkout. We send a shipment confirmation and private tracking link when a label is created and the order enters fulfillment. Carrier scans may take time to appear.
Preorders and delays
A preorder page and checkout identify the estimated shipping window and material terms before payment. We maintain a reasonable basis for each estimate. If we cannot ship within the promised time, we will provide the delay notice, consent option, and prompt-refund choice required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Address and delivery issues
Review the shipping address before payment. Contact us promptly if it needs correction; changes are not guaranteed after fulfillment begins. If tracking shows a delivery problem, email info@theandrewcollective.com with the order number. Risk of loss remains subject to applicable law and the carrier service used.
Current service area
Current checkout is limited to destinations presented by Stripe at checkout. Duties, import charges, and international terms will be disclosed before international ordering is enabled.