Returns & Refunds.

Fourteen-day return window

You may request a return within 14 calendar days after delivery. Email info@theandrewcollective.com with your order number and the item you wish to return. Wait for return instructions before shipping; do not send merchandise to our business address unless we direct you to do so.

To qualify, an item must be unworn, unused, unwashed, unaltered, and returned with its original tags, packaging, accessories, and proof of purchase. After authorization, please give the return to the carrier within seven calendar days.

Refunds

Once we receive and inspect a return in refundable condition, we will authorize the approved refund to the original payment method within seven business days. Your bank or card issuer may need additional time to post the credit. Original outbound shipping charges are not refundable unless the item was defective, damaged on arrival, incorrect, or applicable law requires otherwise. We do not charge a restocking fee for an eligible return.

Items that cannot be returned

We cannot accept personalized or made-to-order goods received as ordered; merchandise marked “final sale” before purchase; items used, worn, washed, altered, or damaged after delivery; or opened fragrance, grooming, intimate, or other hygiene-sensitive goods that cannot safely be resold. A sealed fragrance or grooming item may be returned if it otherwise meets this policy. These exceptions do not apply when an item is defective, damaged on arrival, or not the item ordered.

Defective, damaged, or incorrect items

If an item arrives defective, damaged, or incorrect, contact us promptly with the order number and clear photographs when practical. We will provide a prepaid return method when a return is needed and offer an appropriate replacement or refund, subject to availability and rights that cannot lawfully be limited.

Exchanges and preorders

Direct exchanges depend on available inventory. When an exchange cannot be reserved, you may return the eligible item and place a new order. You may request cancellation of an unshipped preorder by emailing us. If we cannot ship within the promised time, we will provide the delay notice, consent option, and prompt-refund choice required by applicable law.

Partner products

If a collaborating brand is the seller or directly fulfills an item, the offer and payment screen will identify the applicable seller and return policy before payment. If The Andrew Collective is the seller, this policy applies unless a more favorable product-specific term is shown.